Clients & Portfolio

Clients & Portfolio
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Trust doesn't come from advertising — it comes from work done well, day after day, year after year.

15+
Years of operation
2000+
Active personnel
200+
Active clients
12
Cities covered
Some of Our Clients

From corporate to hospitality — trust across industries.

Logos displayed with written permission.
Some clients are under NDA.
Rumah Sakit Mitra Plumbon Cirebon
Rumah Sakit Mitra Plumbon Cirebon
Rumah Sakit
Hotel Metland Cirebon
Hotel Metland Cirebon
Hotel
PT Bank Mandiri Tbk
PT Bank Mandiri Tbk
Perbankan
Rumah Sakit Permata Kuningan
Rumah Sakit Permata Kuningan
Rumah Sakit
Bank Kaltimtara
Bank Kaltimtara
Perbankan
Ciputra
Ciputra
Properti
Case Studies

Real, verifiable results.

Every case study is documented and available for further reference by prospective clients.

Case 01 Korporat
Jakarta Selatan
Contract since 2018
Client

Menara Sudirman Center

Active Client
Challenge

Lobby with 6 entry lanes, 2,400 daily tenants, and unpredictable VIP movement. Previously: 11 tailgating incidents in 6 months and two executive complaints about inconsistent officer conduct across shifts.

Solution

Deployment of 32 permanent personnel with competency-based 12-hour shift rotation (lobby, VIP escort, parking, CCTV room). SOP integration with front office team. Installation of real-time reporting portal for building manager.

−87%
Tailgating incidents
4.8/5
Tenant satisfaction score
8 mnt
Avg. response time
Case 02 Industri NDA
Cikarang, Jawa Barat
Contract since 2021
Client

Anonymous — International Logistics Industry

Active Client
Challenge

18-hectare facility with high-value inventory, 24-hour truck traffic, and 3 operational shifts. Before us: annual shrinkage of 0.8% of inventory value, and no auditable chain-of-custody for overnight goods movement.

Solution

Deployment of 86 personnel at 9 strategic posts with QR-checkpoint-based patrol system every 45 minutes. Integration with client's existing CCTV. Gate-out protocol with dual-signoff. Weekly audits by area supervisor.

−92%
Inventory shrinkage
100%
Movement audit trail
1.300+
Days without major incident
Case 03 Hospitality
Sanur, Bali
Contract since 2020
Client

Sanur Beach Resort & Spa

Active Client
Challenge

Guests expected resort comfort, not the presence of rigid officers. Open beach, many informal entry points, and a brand highly sensitive to negative incidents. Previously, 3 incidents of guest property theft in 6 months.

Solution

Hospitality-trained personnel with linen-style uniforms; scheduled beach patrol every 30 minutes. Cooperation with guest experience team. Daily briefing with GM. English & Mandarin for lobby & concierge posts.

0
Guest incidents (4 yrs)
+18%
Guest review (safety)
100%
Staff retention rate
Testimonials

What our clients say about our work.

The GAPINS team is highly professional and responsive. Our estate security has run smoothly without issue thanks to their support.
BS
Budi Santoso
Direktur Operasional
The deployed personnel are well-trained and comply with our SOPs. We are very satisfied with the quality of service provided.
DR
Dewi Rahayu
Manajer Fasilitas
Fast patrol and incident response are GAPINS's added value. We feel our banking assets are truly well-protected.
AF
Ahmad Fauzi
Kepala Cabang
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Hundreds of companies have entrusted their asset security to us. Let's discuss your needs.