Menara Sudirman Center
Lobby with 6 entry lanes, 2,400 daily tenants, and unpredictable VIP movement. Previously: 11 tailgating incidents in 6 months and two executive complaints about inconsistent officer conduct across shifts.
Deployment of 32 permanent personnel with competency-based 12-hour shift rotation (lobby, VIP escort, parking, CCTV room). SOP integration with front office team. Installation of real-time reporting portal for building manager.